1. INTRODUCTION

The CRC was formed in 1985 to protect the general public against unscrupulous roofing contractors. Since then the Confederation has expanded to become an elite organisation specialising in the provision of roofing services to all market sectors.

2. MISSION STATEMENT

Confederation of Roofing Contractor members are totally committed to providing all clients with a quality driven service which reflects good craft skills, working practices and reasonable fees.

3. MEMBERSHIP CRITERIA

3.1 Membership is open to all roofing companies (trade members) and roofing material manufacturers (associate members).

3.2 A strict vetting procedure is a mandatory requirement prior to joining.

3.3 Prompt payment of annual membership fees is required to retain continuing membership.

3.4 Complaints against any trade members may endanger continued membership of the Confederation.

4. VETTING PROCEDURE

The following will apply to all trade member applications:

4.1 Comprehensive investigation of previous contracts.

4.2 Investigation of current contracts.

4.3 Trade references

4.4 Bank reference.

4.5 Historical research.

5. CODES OF CONDUCT

The CRC has formalised specific areas of activity to produce a coherent and professional approach to business management. All members are advised to adopt these recommended Codes of Conduct.

5.1 Health and Safety

5.2 COSHH Regulations

5.3 Site procedure

5.4 Tenders and Estimates

5.5 Working practice

5.6 Workmanship

6. QUALITY STANDARDS

High Quality standards should be pursued in all aspects of business practice. These are enshrined within the general rules of membership and specifically the recommended Codes of Conduct.

7. QUOTATIONS

7.1 CRC members are instructed to supply sufficient information at the commencement of a contract to satisfy client needs. This information should include rates/ total price/ extra over items, technical information (include technical product literature ifnecessary) and additional options, if relevant.

7.2 Each quotation for the general public must reflect their limited technical knowledge. All wording should be self-explanatory and avoid an over technical bias. Care should be taken to describe exactly what the quotation covers.

7.3 It is suggested that all quotations carry a clause that the client is to provide adequate safety precautions to comply with current Health and Safety regulations. General public clients should be made aware of this need and that you have included for it in you quotation.

7.4 Additional notes should be included in your quotation if you are deviating from original specification and the reasons for the change.

8. SITE SUPERVISION

Every contract must be fully supervised for quality of workmanship, adherence to specification, compliance with Building regulations and customer satisfaction.

9. COMPLETION OF CONTRACT

Every effort should be made to finish contracts on time, to price agreed, to the total satisfaction of the client or their representative. It is suggested that this ‘signing off’ be formalised by a signed document.

10. GUARANTEES - DOMESTIC AND COMMERCIAL

An insurance-backed scheme is available to all CRC Members.

10.1 A trade member would issue a 10-year company guarantee on workmanship.

10.2 Material guarantees would be issued by the appropriate manufacturer(s). (Care must be taken to establish the availability and fixed term guarantee).

10.3 An insurance-backed insolvency guarantee to cover the trade member is available from the CRC insurance brokers.

10.4 The insolvency guarantee, whilst not mandatory is strongly recommended to all members.

11. INSURANCE

All CRC Members must possess current employers liability insurance. Additional insurance as demanded by specific contract criteria must also be provided, this can be provided by the CRC insurance brokers.

12. HEALTH AND SAFETY

All Health and Safety Regulations must be observed at all times with particular attention given to:

12.1 Personal Safety

12.2 COSHH Regulations

12.3 Scaffolding/Towers

12.4 Materials Handling

12.5 Safety Clothing and Headwear

12.6 Mechanical Tools FAILURE TO OBSERVE CURRENT REGULATIONS WILL RENDER THE MEMBER COMPANY LIABLE TO EXPULSION.

13. COMPLAINTS

A Standard Complaints procedure should be adopted as suggested in the Working Practice Code of Conduct. Typical Extract:

13.1 All complaints must be dealt with promptly, usually within 10 days.

13.2 Remedial treatment must be provided within 5 days of the initial inspection.

13.3 If the situation remains in dispute the CRC must be informed.

13.4 CRC Members should not pass judgement on another trade member’s work without informing the CRC or the trade member directly prior to his visit.

14. ADVERTISING

Member companies must observe current trading standards and advertising guidelines combined in the British Code of Advertising Practice. Official Logo bromides should be used to support your membership of the Confederation. Prominence should be given to guaranteed workmanship and materials in your advertising.

15. CERTIFICATION

The official CRC Membership Certificate should be displayed in a practical position.

16. EDUCATION AND TRAINING

All CRC trade members should enlighten their staff on the implications of this Code of Practices and relevant codes of Conduct that effect the staff. Regular training events should be implemented to maintain high craft skills technical knowledge and building regulations.

17. DISCIPLINE

All CRC members are bound by the Code of Practice. Any transgressions may render the member liable to expulsion.